JotNot iPhone “resetting”
We have been getting some reports of the JotNot iPhone app “resetting” by going to back the welcome screen mid-processing. We suspect this is happening because the phone is low on memory (image processing takes up a lot of memory).
For now, a good workaround is to reboot your phone (i.e. completely shut it down and then restart it), and retry using JotNot (you can just import the image you already took). To do that please do the following:
- hold down the power button until the red slider appears, and
- slide it to shut off your phone; then
- wait a few seconds, and press the power button again to restart your phone
This frees up any memory that other apps or the iPhone OS may have allocated. This is especially useful if you have not rebooted your phone in a long time (FYI, you shouldn’t have to do this every time, just once). We are working on a update that will address this shortly so stay tuned. In the mean time please do not hesitate to email us at support@jotnot.com if you are having any problems.
-Abe
